Need a hand with Chairtime? We are happy to help.
The best way to reach us is by email. Tell us your account email and a short description of what you need, and we will get back to you.
We aim to reply within two business days.
How do I reset my password?
On the sign in screen, tap Forgot password? and enter the email on your account. We will email you a link to choose a new password. The link works for 30 minutes. If it does not arrive, check your spam folder, or email us at lgrayson990@gmail.com from the address on your account.
How do I manage or cancel my subscription?
Chairtime subscriptions are billed through Apple. To view, change, or cancel your subscription, open the Settings app on your iPhone, tap your name at the top, tap Subscriptions, and choose Chairtime. Cancellations take effect at the end of the current billing period.
How do I delete my account?
You can delete your account from inside the app in the account or settings area. Deleting your account removes your stylist profile and the client records and appointments stored under it. If you also have an active subscription, cancel it separately in your Apple App Store settings as described above.
How do reminders work?
When you send a reminder, Chairtime opens your phone's own Messages app with the text ready to go, and you tap send. Chairtime does not text your clients automatically, so reminders come from your own phone number.
Where is my data stored?
Your account and client records are stored securely on managed cloud servers. See our Privacy Policy for details on what we collect and how we use it.
Read our Privacy Policy and Terms of Service for the full details on how Chairtime works.